Refund policy

Return & Refund Policy

Shipping

  • Ground shipping, when selected, will be waived for orders of $275.00 or more.

  • A valid shipping address must be on file before an order can be shipped.

Returns

  • Ortho Molecular–labeled products may be eligible for return within 30 days of the original purchase date.

  • All return requests must be approved by Vitality Medical before the product is returned.

  • Approval of a return does not guarantee a refund or account credit. All returned products will be inspected upon receipt, and refunds or credits are issued at the discretion of Vitality Medical.

  • To be eligible for a refund or credit, products must be returned unopened, unused, untampered with, and in their original condition and packaging.

  • Products that have been opened, used, partially used, or tampered with in any way are not eligible for a refund or credit. This includes, but is not limited to:

    • Removed, torn, or damaged plastic wrapping or outer seals

    • Removed, punctured, torn, or otherwise compromised foil or tamper-evident seals

    • Missing pills, capsules, tablets, or other product contents

    • Altered, damaged, or missing original packaging

  • No refunds or credits will be issued for return requests or complaints received more than 30 days after the purchase date.

  • No refunds or credits will be issued for soft gel products or products formulated with live organisms.

  • Vitality Medical reserves the right to deny any return, refund, or credit based on the condition of the returned product, applicable manufacturer restrictions, or other circumstances surrounding the return.

How to Request a Return

Before returning any product, please contact our office manager at 940-273-5700 and provide the following information:

  • Product name

  • Lot number

  • Number of bottles being returned

  • Reason for the return

Your request will be reviewed before return authorization is provided.

Please note: Packages returned without prior approval may be refused or returned to the sender and will not automatically qualify for a refund or credit.

Damaged or Defective Products

If you receive a product that is damaged or defective, please retain the original shipping box, packaging, and all contents and contact us as soon as possible.

Claims involving damaged, defective, or incorrectly shipped products must be reported within 7 days of receipt.

Questions or Concerns

If you have questions regarding a return, refund, or product issue, please contact:

Kayla Garcia
Vitality Medical PLLC
940-273-5700